Salt River Fields Rain Check Policy
Retain possession of your ticket. Should the ticketed game not progress to or beyond a point of play constituting a regulation game, your game ticket will act as a rain check for a future game at Salt River Fields. The ticket will act as a rain check and must be exchanged prior to the day of the new game. This ticket will be honored for a ticket of equal value (subject to availability for any 2013 Salt River Fields Cactus League game). Complimentary tickets may not be exchanged and are subject to the issuer’s discretion. The exchange is subject to any conditions of the original sale. There will be no refunds or exchanges for games cancelled after they have reached a point of play constituting a regulation game. Refunds for a game not reaching official designation are up to the discretion of the Salt River Fields Management.
Tickets Purchased at Salt River Fields and Season Ticket Holders
Refund request forms, along with ticket stubs should be mailed to:
Salt River Fields
Attn: Spring Training Refund
7555 N Pima Rd
Scottsdale, AZ 85258
Tickets can be exchanged in person at the SRF Box Office for another game based on availability. For refunds, the group leader (individual who purchased the initial block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 4-6 weeks after the conclusion of the Spring Training Season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.
Internet Purchased Tickets – TicketMaster, Dbacks.com, Rockies.com:
Tickets can be exchanged for another game (subject to availability) by calling TicketMaster Customer Service at 1-800-653-8000. Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets at the conclusion of the Spring Training Season.
Tickets must be refunded or exchanged by April 19th, 2013.