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Mobile Ticketing in the MLB Ballpark app FAQs

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app.

How do I access tickets I purchased?

To view your tickets:

  1. Download the MLB Ballpark app from the Apple App Store (iPhone users) or Google Play Store (Android users)
  2. Open the MLB Ballpark app on your phone
  3. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets
  4. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Settings gear from the top right hand corner of the Today tab, tapping on MLB Account, and tapping to send the verification email.
  5. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark

That’s it! All of the tickets will be available in the Wallet tab or the Today tab when the game is today!

MLB Ballpark app - Ticket Wallet

What is the Ticket Wallet?

The Wallet tab provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Wallet icon on the bottom tab to see all of the tickets you own.

 

Can I see all my tickets for all teams within the Wallet, or just one team at a time?

You will be able to access your tickets to any MLB team’s game or event as long as you used the same MLB account or email address to purchase the tickets.

 

What will happen to my tickets if I sell them on StubHub?

Tickets sold on StubHub are no longer accessible to you. The tickets you owned are no longer valid.

 

If I purchase tickets via StubHub, will they appear in my MLB Ballpark app’s Wallet?

Yes. Tickets you purchase on StubHub will be available in your Wallet tab.

 

Can I sell my tickets via MLB Ballpark app?

No. Tickets may be forwarded via the MLB Ballpark app but resale functionality is not available at this time.

 

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the MLB Account page which is accessible by tapping the Settings gear in the top right hand corner of the Today Tab and then tapping MLB Account.

 

Next, confirm that a ticket account is displaying on the Ticket Accounts page. If there is not a ticket account listed, and you’re certain that the email address you have verified in MLB Account is correct then please contact the Salt River Fields Box Office at 888-490-0383.

 

Note that you may need to refresh your Wallet by pulling down on the screen to see updated ticket inventory. If your tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, contact the Salt River Fields Box Office at 888-490-0383.

 

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.

 

When will the tickets I purchase be listed in the Wallet of the MLB Ballpark app?

Beginning the week of February 9th, 2021, tickets purchased via an exclusive presale or the general on-sale, your tickets will automatically appear in the Wallet within the MLB Ballpark app.

 

Can I still print my tickets at home?

No, to improve security, reduce the risk of ticket fraud and reduce touch points, print-at-home tickets in any form are no longer accepted for entry at Salt River Fields.

MLB Ballpark app - Mobile Ticket Barcode

What is a Mobile Ticket Barcode?

Each ticket has a mobile ticket barcode that must be scanned for entry into Salt River Fields via your mobile device. Within the Wallet, you can tap on an individual ticket to view its barcode. For entry to Salt River Fields, present your mobile device with the mobile barcode open and available to scan.

 

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.

 

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled.

 

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

 

During what window of time can I forward tickets to friends?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until two hours after the first pitch of that day’s game as long as that ticket has not already been scanned in for entry at Salt River Fields.

 

What should I do if I need to enter Salt River Fields for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to two hours after the start of that day’s game as long as the tickets have not already been scanned in for entry at Salt River Fields.  Recipient(s) will need to have MLB Ballpark app downloaded and account created in order to gain access to ticket(s) that you forward.

 

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted for entry to Salt River Fields. Tickets purchased directly from the Salt River Fields must be presented within the MLB Ballpark app. Fans may be asked to “refresh” their ticket in the MLB Ballpark app in order to prove it is valid. All tickets purchased directly from StubHub will appear in the MLB Ballpark app and can be scanned for entry via the app. Copies of barcodes presented through other third-party applications, screenshots or print-outs will not be accepted at Salt River Fields.

 

Can I use Apple Wallet for my tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the “Add to Wallet” button to add your ticket to Apple Wallet.

 

Can I use Google Pay for my tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB Ballpark app.

 

Why won’t my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode’s ability to scan. The barcode displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the Salt River Fields Ticket Office. Only mobile tickets generated from the MLB Ballpark app and StubHub app will be accepted. Copies of barcodes presented through other third-party applications, screenshots or print outs will not be accepted at Salt River Fields.

 

What if I lose connectivity after I’ve retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. We recommend viewing and loading your tickets prior to arriving at Salt River Fields to ensure they are accessible regardless of connectivity.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends, colleagues, account partners and others with whom you wish to share your tickets so that they can use their ticket on their personal phone.

 

How do I forward a ticket?

From the Wallet tab tap on a game to access a list of your tickets. At the bottom of the list tap “Forward Ticket”. Select the ticket(s) you wish to forward then choose “Select From Contacts”, “Via Email”, or “Share Link’. Selecting “Forward Ticket” again prompts you to enter an email address or choose a friend from your Address Book. You can then add the recipient’s name (optional) and a message (optional) before tapping “Send” to complete the forward. If you wish to send by another method, you can tap “Share Link” which will provide you a unique link to share.

 

How does Forwarding a Ticket via “Share Link” work?

A unique link, which holds the key to your ticket, will be generated and you can distribute it as you see fit. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the “forward accept” process first will get that ticket.

 

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the MLB Account page which is accessible by tapping the Settings gear in the top right hand corner of the Today Tab and then tapping MLB Account.

 

Next, confirm that a ticket account is displaying on the Ticket Accounts page. If there is not a ticket account listed, and you’re certain that the email address you have verified in MLB Account is correct then please contact the Salt River Fields Box Office at 888-490-0383.

 

Note that you may need to refresh your Wallet by pulling down on the screen to see updated ticket inventory. If your tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, contact the Salt River Fields Box Office at 888-490-0383.

 

What if I accidentally send the ticket to the wrong email address?

You can easily cancel a ticket forward that is in a pending state directly from your list of tickets inside the Wallet. You can then resend the ticket to the correct email address.

 

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email that notifies that the ticket forward has been initiated. The recipient will have a unique link in the email to accept the ticket. If you selected “Share Link,” the recipient will receive the notification by whatever method you selected for delivering the link.

 

How do I accept a ticket forward?

You must click “Accept” from the email invitation you received. If you do not already have the MLB Ballpark app on your supported iOS or Android device, you will be prompted to download the app.

 

Can I reject a ticket forward?

Yes, just click, “I do not want to accept this ticket” on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient. The sender of the ticket forward will be informed that the invitation was rejected and will continue to have access to the ticket in their MLB Ballpark app

 

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction

 

Can I cancel a ticket forward?

Yes, the sender can cancel a ticket forward any time before the barcode has been scanned. This can be accomplished from the Wallet tab by selecting an individual ticket and tapping “Cancel” or by clicking on the Ticket Forward icon at the top of the Wallet tab. Select the specific Forward then tap “Cancel Forward.” The recipient of the ticket you forwarded will be notified.

 

Can I cancel or recall a ticket forward after it has been accepted?

Yes, the original ticket sender can cancel or recall a ticket forward after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient’s (or anyone they may have forwarded it to) Wallet tab. However, once the ticket has been scanned for entry, the ticket cannot be recalled.

 

Can I cancel a ticket forward after it has been accepted and re-sent?

Yes, the original ticket owner can cancel the forward for a ticket to a game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Wallet Tab and/or My Tickets account of whomever the ticket had last been forwarded to.

 

Can I forward multiple tickets to a single account?

Yes. Tickets can be forwarded together from the same event or one ticket at a time.

 

Where can I find the status of all Ticket Forwards?

You can navigate to the Ticket Forward icon at the top of the Wallet tab. There, you will find all received and sent ticket forwards for your account.

 

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share link. If you or the sender are still having difficulties, contact the Salt River Fields Box Office at 888-490-0383

 

If I contact the Salt River Fields, can they forward tickets via the MLB Ballpark app on my behalf?

No. The owner of the tickets is responsible for forwarding tickets.

 

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click “Accept,” what should I do?

The ticket owner should cancel their original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).

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