SALT RIVER FIELDS A-Z GUIDE
Located in various sections throughout the stadium. These seats are used to accommodate individuals with disabilities or those who have a difficult time reaching their seats. These tickets may be purchased in advance by calling 480-362-WINS or by stopping by the Salt River Fields box office during business hours and requesting accessible seating.
Children two and under who are sitting on the lap of an adult do not need a game ticket. Children who have reached their third birthday must have a valid game ticket to gain entrance to the ballpark and are permitted seating access only in their ticketed location.
No alcoholic beverages may be brought through the gates of Salt River Fields. Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. No vertical identification cards will be accepted. Sale of alcohol at ballpark concession stands is not permitted after the seventh inning (this may be cut off earlier at the discretion of the facility).
Throughout the game, guests may not be in possession of more than two alcoholic beverages at any time and are not to exceed 40 oz. Additionally, guests may not take any alcoholic beverages out of the ballpark, and alcohol consumption is prohibited in the parking lots.
Guests are permitted to seek autographs from players along the railing between sections 101-104 and 120-123 up to 40 minutes prior to game time, or until the end of batting practice, whichever comes first. Please be considerate by not inconveniencing guests seated in these areas. Be respectful of other guests especially children.
Anyone not complying with this is subject to ejection. The Arizona Diamondbacks will hold autograph sessions at each of their home games on the left field concourse, compliments of PGA Superstore. The sessions will feature two players each D-backs home game and will run from 12:00-12:15 PM on day games and 6:00-6:15 PM on night games. The Colorado Rockies will hold autograph sessions at each of their home games on the right field concourse. The sessions will feature two players each Rockies home game and will run from 11:45 AM-noon on day games and 6:00-6:15 PM on night games.
Automatic Teller Machines
There are a total of six locations where ATM’s operated by Chase can be found at Salt River Fields. The locations are:
- Inside First-base gate near Rockies Team Store
- Inside Third-base gate near D-backs Team Store
- First-base Concourse – Near section 205
- Third-base Concourse – Near section 219
- Home plate concourse – Near section 211
- Center Field Plaza near the Center Field ticket office
Baby Diaper Changing Stations
Located in all Family Restrooms throughout the ballpark (See “Restrooms” for locations).
Salt River Fields regulations allow only soft-sided bags and containers 16″x16″x8″ or smaller to be permitted in the gates. All permitted bags are subject to search both upon entry and within the ballpark. All gates utilize “Bag Check Lanes” for guests carrying permitted bags. Salt River Fields regulations also prohibit guests from bringing certain items into Salt River Fields (See “Restrictions” for a list of prohibited and permitted items).
· Only non-flavored/non-carbonated water in sealed, plastic bottles
· Empty, plastic water bottles
· Sealed, single-serving juice boxes
· Formula/baby food
· No metal or glass containers for food or beverages will be permitted. Thermos containers or those similar in style will not be permitted.
External food and beverages may not be brought into ballpark hospitality areas such as suites and group rental spaces. Exceptions include dietary needs, single-serving juice boxes and formula/baby food. Salt River Fields reserves the right to inspect any items brought into the stadium.
Banners and Signs
Banners and signs are permitted, provided they are baseball related and in good taste, as determined by Salt River Fields management. They may not be hung or displayed on any part of the playing field or in any way that obstructs another guest’s view of the game, emergency exit signage or ballpark advertising. Signs must not be commercial in nature nor utilize wood or metal material or other types of objects for support. Salt River Fields management reserves the right to remove any banner, sign, flag holder or anyone not complying may be subject to ejection.
The Batter’s Eye is the large green wall located in straight-away center field. It enables batters to clearly see pitched balls, free from any visual distractions that may be present in seating areas.
Batting Practice (locations varies from stadium to team practice fields)
|1:10 Game||6:40 Game|
|Home BP||until 11:15||until 4:45|
Bike parking areas are conveniently located in four area throughout the grounds of Salt River Fields:
- On the north side of the facility between the D-backs
- Major League fields
- On the east side of the facility right off the Center
- Field parking lot
- On the south side of the facility along the main
- entrance pathway next to the restrooms
- On the west side of the facility just off the Home
- Plate parking lot
Bottles and Cans
No one is permitted to enter Salt River Fields with glass bottles, aluminum or metal cans. Guests in possession of these items inside the gates of Salt River Fields may be subject to ejection from the complex.
Cabs / Uber / Rideshare
Catch a cab at either one of our two cab stands, located at the Home Plate Parking Lot as well as the Mountain Parking Lot. Uber may drop off in the Home Plate Parking Lot. Preferred pick up is located in the Centerfield Parking Lot. New users, get $15 off your first ride when you sign up with the code SALTRIVERFIELDS.
Handheld video cameras for personal use may be brought into the ballpark, provided game action is not recorded, as prohibited by Major League Baseball. Single frame photography is permitted at all times. Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable lens longer than 2.8 inches or telephoto lens). Lighting at Salt River Fields is bright enough that flash photography is not necessary or allowed within the ballpark. Camera support pods are not permitted by guests in Salt River Fields. Please make sure you are courteous of those around you when taking pictures.
Use of cellular phones is permitted, providing their use does not interfere with another guest’s ability to enjoy the atmosphere of the ballpark. Salt River Fields reserve the right to ask any guest to discontinue use of a cell phone in or adjacent to any seating area.
Claim Check-At Gates
Any permitted item may be claim checked at any one of the four Entry Gates. All items will be inspected. Gate Staff will provide guests with claim check tags to recover items upon leaving the ballpark. Select prohibited items may be claim checked at the four Entry Gates. Guests assume liability for all items left in storage.
Cold Stone Kids Fun Field
The Cold Stone Kids Fun Field is a family-focused destination that will give fans a number of fun and exciting activities to participate in when they visit Salt River Fields. The Fun Field will open one hour and ten minutes before the first pitch and close at the end of the 7th inning. Located on the main concourse in right field, the Cold Stone Kids Fun Field features:
- Whiffle Ball Field where kids can take Whiffle ball batting practice and run the bases just like big leaguers
- Cold Stone Creamery Cool Cart where fans can purchase their favorite Cold Stone creations
The following is a list of concession areas within Salt River Fields:
Third Base Concourse
- Behind Section 218:101 Cattle Co. – Grill
- Behind Section 216: Sonoran BBQ – BBQ Favorites
- Behind Section 213: Home Plate Hot Dogs – Specialty Hot Dogs
- Budweiser Bow Tie (between 100 & 200 level)
- Behind Section 207: Streets of New York Pizza
- Behind Section 209: The Show – Traditional Ballpark Fare
- Salty Senorita – Taco Bar (between 100 & 200 level)
Center Field Plaza
- Cold Stone Creamery – Ice Cream
- Verde Grill – Traditional Ballpark Fare
Mobile Kiosks – Available throughout Salt River Fields
- Absolut Cocktails
- Berry Kabob
- Cactus Corn
- Craft Beer
- Cotton Candy
- Fresh Brewed Iced Tea
- Fresh Squeezed Lemonade
- Island Noodles
- Ike’s Love and Sandwiches – Toasted Subs
- Jack Daniels Cocktails
- Maui Wowi – Hawaiian Smoothies
- Pepsi Grab N’ Go – Assorted soft drinks and non-alcoholic beverages
- Wetzel’s Pretzels
Luxury suites at Salt River Fields provide an opportunity for guests to enjoy a private and luxurious space for up to 15 people. Located behind home plate, the Luxury Suites provide great views of Salt River Fields, the McDowell Mountains and Red Mountain. Suites provide great amenities including air conditioning, flat panel TV’s, private suite level restrooms, refrigerators, and an option for food and beverage service.
Credit Card Policy
Visa, MasterCard, Discover and American Express are all accepted at the Salt River Fields Ticket Office, Team Shops and concession stands.
Designated Driver Program
Salt River Fields and Spectra Food Services want all fans to enjoy the ballgame and have a safe trip home; therefore we encourage you to use our Designated Driver Program. Prior to the fourth inning of the ballgame, Guests who are able to produce a valid driver’s license and are at least 21 years of age are eligible to become “Designated Drivers” for the evening. In return for signing a pledge not to drink alcoholic beverages during the game and for accepting responsibility for driving other members of their group home, Designated Drivers will receive a free fountain soft drink during the game. Spectra Designated Driver signup locations will be available at the information kiosks located on the main concourse near section 210.
From Sky Harbor International Airport
Take the 202 East to merge onto the 101 North. Exit at Via De Ventura and turn left. Two entrances to Salt River Fields will be available off of Via De Ventura or by turning left (heading south) on Pima Rd.
From the Northeast Valley
Take the 101 North toward Scottsdale. Exit at Via De Ventura and turn left. Two entrances will be available off of Via De Ventura or by turning left (heading south) on Pima Rd.
From the Southwest Valley
Take the I-10 West toward Phoenix. Merge onto the 202 East. After approximately nine miles, merge onto the 101 North. Exit at Via De Ventura and turn left. Two entrances to Salt River Fields will be available off of Via De Ventura or by turning left (heading south) on Pima Rd.
From the East Valley
Take the US-60 West toward Phoenix. Merge onto the 101 North toward Scottsdale. Exit at Via De Ventura and turn left. Two entrances to Salt River Fields will be available off of Via De Ventura or by turning left (heading south) on Pima Rd.
From North Phoenix and Northern Arizona
Take the I-17 South toward Phoenix. Merge onto the 101 North. Exit at Via De Ventura and turn right. Two entrances to Salt River Fields will be available off of Via De Ventura or by turning left (heading south) on Pima Rd.
Disabled Guest Drop-Off
The disabled drop-off area is located across from the Center Field Gate, which is located on the east side of Salt River Fields. For questions about drop-off location please contact a Salt River Fields Representative.
Drinking fountains can be found near the restrooms in left center, right center as well as on the main concourse near the first- and third-base restrooms.
Elevators are restricted to Miller Lite Loft, American Airlines Deck, Pepsi Patio and Suite Level ticket holders only. Elevator access can be found down the first base side of the main concourse, behind section 211.
In the event of an emergency at Salt River Fields, please follow the directions from any Salt River Fields Representative, Public Address Announcer and Salt River Police Department and Fire Officers. If an emergency requires evacuation from the ballpark, directions will be given over the public address system and the scoreboard.
Exiting the Ballpark
Following the game, guests are asked to exit Salt River Fields through designated exits. During the games, guests are permitted to leave the ballpark and return through any of the four entrance gates. Please see the gate supervisor to have your hand and ticket stub stamped. When returning to the ballpark, guests must show their ticket stub and hand stamp, and should re-enter through a special pass-out gate at each of the entrance gates. When re-entering, all persons and bags are subject to search.
Each entry gate at Salt River Fields will utilize designated “Express Lanes.” Express Lanes are designated for guests not carrying any purse, fanny pack, package, container, backpack or any type of bag.
Firearms and Weapons
No firearms or other weapons are allowed on Salt River Fields premises.
First Aid Station
A First Aid Station is located behind section 211. Guests in need of band-aids, etc. must visit the First Aid Stations to obtain these items in person. If medical attention is required, notify the nearest Salt River Fields Representative.
The Salt River Fields staff is committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct. Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection. Any guest interfering with a ball in play will be subject to ejection from the ballpark. Guests using foul or abusive language or gestures including race, ethnicity, gender, religion, disability, age, sexual orientation or national origin directed at players, umpires or other baseball personnel or other fans may be ejected from the ballpark. In addition, any guest going on to the playing field will be ejected from the ballpark and may be subject to arrest and prosecution. Guests wearing obscene or indecent clothing and or body art will not be allowed entry into the ballpark. Guests appearing intoxicated will be denied entry or ejected from the ballpark. Any guest found throwing objects on the field or in the seating areas will be ejected. Salt River Fields cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.
Warning: Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ballpark and subject to possible arrest.
No outside food is allowed in the stadium except for two factory sealed bottle of water.
There are four designated gates at Salt River Fields. Their locations are as follows:
- Center Field Gate – East side of facility located off the Center Field Parking Lot
- Home Plate Gate – West side of the facility located off the Home Plate Parking Lot
- D-backs Gate – North side of the facility located off the Desert Parking Lot
- Rockies Gate – South side of the facility located off the Mountain Parking Lot
Guests are encouraged to come early and watch batting practice, infield workouts and pregame ceremonies. For all games, gates will open 1 hour and 40 minutes prior to game time. These times are subject to change during day/night doubleheaders.
Everything is in play unless the ball goes into the dugout. Photographers’ areas are considered part of the dugout.
A ball hitting any part of the screen area supported by the poles down the left or right field lines is a home run.
A ball remaining behind or underneath the canvas is one base on a pitch and two bases on a throw by a fielder. Two bases are awarded on a batted ball otherwise in play. A fielder may make a catch while standing on the canvas.
If you have a group of 25 or more and would like to attend a game at Salt River Fields, please call (888) 490-0383 or (480) 362-WINS. Please ask about special group areas and available food & beverage options exclusively available to group buyers.
Salt River Fields is committed to providing a safe environment for all of our Guests. We ask that if any guest is aware of any potentially unsafe situation to please notify the nearest Salt River Fields representative or stop by the Guest Relations Kiosk located behind section 210 and 218. Your eyes and ears can help to keep Salt River Fields a safe family environment.
Guest Relations Kiosks
The Guest Relations Kiosks are located behind sections 210 and 218. This service center operates from the time the gates open until 15 minutes after the conclusion of the game. Guests may obtain information, offer suggestions, voice concerns and request assistance from Salt River Fields Guest Relations Representatives.
Salt River Fields provides complimentary access to listening assist devices for guests who have a hearing impairment and would like to have the in-stadium PA feed amplified. To request one of these devices, guests should go the to 210 Information Kiosk.
Salt River Fields is committed to creating a safe, comfortable and enjoyable ballpark experience. Our staff will proactively intervene to ensure the following:
· Obscene or indecent clothing will not detract from the Guest experience
· Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures
· Guests will refrain from displays of affection not appropriate in a public, family setting
· Impaired or intoxicated Guests will be assisted in a prompt, respectful and safe manner
· Guests will show their ticket when requested and sit only in their ticketed seat
· The progress of the game will not be disrupted by Guests’ actions or unauthorized persons on the playing field
· Smoking is permitted only in designated areas.
Kids Run the Bases
Following every Sunday game kids have the opportunity to run the bases at no cost. To participate, kids can line up between sections 204 & 205 following the game.
Lost and Found
Salt River Fields cannot be responsible for recovery, storage, safekeeping, preservation or return of any lost or found item. With that understanding, any item that has been lost or found during a game should be reported to the Guest Relations Kiosk located behind section 210. Found items are secured in storage after each game; therefore, if an item was lost at a previous game, it will not be obtainable without prior arrangements. Please call the Salt River Fields main hotline at (480) 270-5000 to report a lost item. Leave a detailed description of the item, the date and location it was lost, and your name and phone number. If your item was turned in, you will be called as soon as possible. Your name will remain on file in case the item is turned in at a later time. Items are held for 30 days.
Every child should be told to contact a Salt River Fields Representative should he or she become lost. A lost child will be taken to the Guest Relations Kiosk located behind section 210. Lost parents should follow the same procedure. Parents are encouraged to place ticket stubs in children’s pockets in case of separation.
Lost or Stolen Ticket
Lost or forgotten tickets will be replaced for a non-refundable $5 processing fee. In the event that the original tickets are used, the full-face value of the tickets will be charged. Stolen tickets will be replaced at no charge if a police report listing the exact seat location(s) and game date(s) is provided. If a police report is not provided or if the police report does not contain the exact game date(s) and seat location(s) of the stolen tickets, the Lost Ticket Policy will be in effect.
You must be the original purchaser of the tickets in order to have them reprinted.
Salt River Fields offers three Team Shop locations throughout the stadium (Center Field Plaza, Right Field Concourse, Left Field Concourse) with full selections of Arizona Diamondbacks, Colorado Rockies and Salt River Fields merchandise. A limited selection of merchandise is available on the concourse at Home Plate at a portable kiosk.
Movement During Play
Salt River Fields encourage all guests to use courtesy and restrict movement in the seating areas during play. When returning to your seats, please wait for a break in the action (between innings, between batters, pitching changes, etc.) before entering the aisles. We thank you for your cooperation.
National Anthem Performances
Guests interested in performing the National Anthem before a home spring training game at Salt River Fields should send a demo tape (audio or video) with a return address, phone number and email address to:
Salt River Fields
c/o National Anthem
7555 N. Pima Rd.
Scottsdale, AZ 85258
On Field Access
Per Major League Baseball rules, only authorized personnel will be permitted on the field before, during or after a game. Any unauthorized person going onto the field will be removed from the ballpark and subject to arrest.
Due to the many requests, paging is not permitted except in cases that are deemed to be life-threatening emergencies by Salt River Fields. If you need paging, please contact the Guest Relations Kiosk located behind section 210 and 218. If you are not at Salt River Fields and need to contact a guest please call 480-270-5000.
There are over 4,000 parking spaces on-site at Salt River Fields. Day of game parking is available in all lots for $5. RV and bus parking is available for $15. Salt River Fields parking lots will open on game days at 9 AM. In addition, Hybrid Parking Spots are available around the complex courtesy of APS.
The American Airlines Deck and Miller Lite Loft, located respectively down the first and third base lines, provide an outstanding view of the on-field action and a great place to socialize with your guests. With both fixed seats and a reserved standing room-only bar-style lounge area, fans have an assortment of options for enjoying the game. The Pepsi Patio offers fans what may be the most spectacular combination of baseball and beauty found across the Cactus League. Located above the main stadium press box, the Pepsi Patio provides 400 guests with a breathtaking view of the baseball complex and its surrounding landscape. With its festive social atmosphere and easily accessible concessions, it’s the perfect combination of convenience and style.
Respect for patriotism is very important to the Salt River Fields organization. The National Anthem will be played before the start of every game. All guests should face the flag, if possible, remove their caps and stand at attention.
Private parties, meetings, receptions or special-theme events may be booked at Salt River Fields throughout the year. Most areas of the ballpark are available for rental including the Pepsi Patio, Miller Lite Loft, American Airlines Sky Deck and concourse areas. For information, please call (480) 270-5000 or email firstname.lastname@example.org.
Programs will be available to purchase during games for $2 at stands located at each one of the four entrance gates throughout Salt River Fields. Enjoy reading information on Salt River Fields, the Salt River Pima-Maricopa Indian Community, Arizona Diamondbacks and Colorado Rockies.
Hand-held radios and small televisions are welcome at Salt River Fields as long as they do not interfere with other guests’ enjoyment of the game. Please be considerate by using a low volume or earphones. Salt River Fields staff reserves the right to ask any guest to discontinue the use of such devices.
Rain Check Policy
Retain possession of your ticket. Should the ticketed game not progress to or beyond a point of play constituting a regulation game, your game ticket can be refunded. EXCHANGES WILL NOT BE ISSUED. Complimentary tickets may not be exchanged and are subject to the issuer’s discretion. There will be no refunds or exchanges for games cancelled after they have reached a point of play constituting a regulation game. Refunds for a game not reaching official designation are up to the discretion of the Salt River Fields Management.
Tickets Purchased at Salt River Fields and Season Ticket Holders
Refund request forms, along with ticket stubs should be mailed to:
Salt River Fields
Attn: Spring Training Refund
7555 N Pima Rd
Scottsdale, AZ 85258
The group leader (individual who purchased the initial block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 4-6 weeks after the conclusion of the Spring Training Season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.
Internet Purchased Tickets – Ticketmaster, Dbacks.com, Rockies.com:
Tickets can be refunded by calling Ticketmaster Customer Service at 1-800-653-8000.
Third Party Vendors
Tickets must be refunded directly with vendor.
Ticket refund requests must be made by April 9th, 2018
The right to postpone the playing of a game shall be vested in the home club. Once a game has started, the Crew Chief shall have sole right to determine whether the game shall be terminated because of bad weather or unfit playing conditions. Under the provisions of the Official Playing Rules, the Crew Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, the chief of the umpire crew must wait 30 minutes before calling the game. The umpire may continue the suspension of the game as long as he believes there is any chance to resume play, attempting at all times to complete the game.
Re-entering the Ballpark
During games, guests are permitted to leave the ballpark and return through any of the four entrance gates. Please see the Gate Supervisor to have both your ticket stub and hand stamped. When returning to the ballpark, guests must show their ticket stub and hand stamp. Guests will be required to go through the same security procedures as when they originally entered the ballpark. All persons and bags are subject to search.
We are unable to offer refunds or exchanges for a number of factors including, but not limited to: availability of seats, length of season and ticket account financial repercussions. We suggest utilizing Stub Hub in order to re-sell any tickets you are unable to use.
Salt River Fields is certified LEED Gold by the U.S. Green Building Council. Recycling will help keep Salt River Fields clean and green, please pitch in and here’s how. To make recycling convenient for baseball fans, recycling containers are located throughout the ballpark including concourses, concession areas, and restrooms as well as the parking lot areas.
All recyclable materials can be co-mingled, meaning they can all be placed in the same container and do not require sorting.
Remember to look for the recycling symbol on containers to ensure that recyclables are not going into trash cans and
ultimately the Community’s waste stream. Salt River Fields recycles the following items:
· Plastics (#1 – 7)
· Plastic cups
· Water and Soda bottles
· Office paper
· Aluminum & metal
· Soda cans
Thank you for participating in the Salt River Fields recycling program and assisting with the Community’s continued commitment to foster environmental stewardship and waste reduction efforts.
For more information on the Salt River Pima Maricopa Indian Community’s Recycling Program please contact us by phone at (480) 362-7500, by email at EPNR@srpmic-nsn.gov or visit our website http://www.SaltRiverEnvironmental.org.
The following is a list of Salt River Fields restrictions:
- No outside food or beverages, except as provided under permitted items.
- No sticks or clubs (except walking stick or canes – per MLB guidelines)
- No glass containers or bottles
- No weapons, fireworks, glass bottles or aluminum cans
- No aerosol sunscreen bottles
- No hard-sided coolers or containers, regardless of size
- No tri-, dual- or single-leg pods by non-media personnel, including “selfie sticks”
- No fish nets/poles, umbrellas or signs attached to sticks
- No bullhorns, noisemakers or confetti
- No animals, except service dogs for guests with disabilities are permitted.
- No beach balls, balloons or inflatables
- No skateboards, rollerblades or shoes with wheels
- No unauthorized motor vehicles or mobility devices
- No stools or folding chairs
- No squirt guns or bubble-making liquids
- No laser pointers
- Operation, possession and/or use of unmanned aerial vehicle, unmanned aerial system, remote controlled aircraft, drones on or over Salt River Fields property is prohibited.
- Other items not specified on this list as deemed prohibited by management.
Violators of these rules and any applicable laws may be refused admission or asked to leave the facility and could be subject to additional legal action
- Two factory-sealed bottles of water, per person. No larger than one liter in size.
- Still/Video cameras. Video cameras are permitted as long as live game action is not recorded
- Plastic baby bottles or any necessary items required for medical purposes or other special needs
All restrooms at Salt River Fields are available and are accessible to guests with disabilities. The following is a list of restrooms locations on the main concourse behind the corresponding section:
· Men’s & Women’s – 204, 210, 214, 221, Left Field Lawn, Right Field Lawn
· Family (All include diaper changing stations)– 203, 210, 214, 123, Left Field Lawn, Right Field Lawn
Salt River Bucks
Salt River Fields offers fans the ability to purchase Salt River Bucks, which can be used at all concession, merchandise and locations within Salt River Fields. Salt River Bucks come in $2 increments and can be purchased at the Ovations offices at Salt River Fields and can be reached by calling (480) 270-5118 or by mail at 7555 N. Pima Rd. Scottsdale, AZ 85258. No change is given for Salt River Fields Bucks.
The Salt River Fields 50/50 Raffle
The Salt River Fields 50/50 Raffle, benefiting the Arizona Diamondbacks Foundation and Colorado Rockies Charities, is available at every game at Salt River Fields at Talking Stick. Tickets are available from roving sellers in the stands and at a kiosk on the concourse on the third base side. Ticket sales occur from the time gates open through the end of the sixth inning with a winner announcement at the end of the seventh inning. Salt River Fields is not responsible for any lost or stolen raffle tickets.
Salt River Fields Baseball Spectator Ordinance
Spectators of baseball activities are presumed to have knowledge of and to assume the inherent risks of observing baseball activities. These assumed risks include, but are not limited to, (A) injuries which result from being struck by a baseball; baseball bat or fragments thereof; equipment or pieces thereof; or thrown, dropped or launched items or projectiles; and similar hazards; and (B) other hazards or distractions, including spectator conduct, and incidents or accidents associated with groups or crowds of people. Additional details provided in Ordinance number SRO-374-2011.
Due to enhanced security screening at the entrance gates for the 2019 spring training season, please allow extra time to clear security and enter the stadium. Additionally, due to safety concerns, working security K-9 teams will be visible throughout the game day and are not to be touched or antagonized.
In accordance with the Americans with Disabilities Act (ADA) requirements, only service animals that area trained to assist you with tasks of daily living, and certified by the ADA, are welcome at Salt River Fields. Any individual who service animal does not meet this policy is subject to removal from Salt River Fields property. “Comfort Animals” are not considered service animals. Visitors in violation will be asked to leave.
Animals who provide personal protection, emotional support, companionship, and therapy are not considered service animals under the ADA requirements, and therefore will not be allowed access to Salt River Fields. We apologize for any inconvenience this may cause.
Smoking is prohibited in Salt River Fields, including the use of all electric cigarettes and vaporizers of any sort. All seating areas are classified as non-smoking. Designated smoking areas are found outside of each of the four main gated areas.
Numerous merchandise outlets are available throughout the ballpark. In addition to one portable stand located behind home plate on the main concourse, Salt River Fields offers three Team Shops, located at the Center Field, D-backs (Left Field) and Rockies (Right Field) gates, respectively. Please note that all ballpark merchandise outlets are operated by Spectra.
Spectra Food Services
Spectra Food Services proudly manages the food, beverage and merchandise sales at the Salt River Fields. For guest convenience, there are eight concession stands and over 25 portable cart outlets located throughout the stadium. Spectra is a member of the TEAM Coalition (Techniques for Effective Alcohol Management), which is an alliance organization made up of sports and entertainment facilities, concessionaires, stadium service providers, beer industry, broadcasters, governmental traffic safety experts and others committed to promoting responsible drinking and positive fan behavior at sports and entertainment facilities. All Spectra service employees are trained on TEAM service standards. Spectra staffs all of our concession stands with non-profit groups from the local community. These groups earn a percentage of the profits for their organization during all home games. In addition to Salt River Fields, Spectra also serves fans in several other cities throughout the country including Portland, Jacksonville, Norfolk, Albuquerque, Sacramento, Memphis, Des Moines, Fresno, Lubbock, Mesa, Omaha and Sioux Falls. Spectra offices at Salt River Fields can be reached by calling (480) 270-5149 or by mail at 7555 N. Pima Rd. Scottsdale, AZ 85258.
Dignity Health has two carts in the Banana Boat Lawn area that distribute complimentary sunscreen. Unfortunately, aerosol sunscreen cans are NOT ALLOWED into the stadium. Thank you for your understanding!
Tailgating is not permitted in any Salt River Fields operated parking lot. Persons may not consume alcohol in the parking lots, including inside their vehicles.
Ticket Office Hours
Center Field Ticket Office:
Day Games: 10:00 a.m. – 4:00 p.m. Night Games: 10:00 a.m. – 9:30 p.m.
Home Plate Ticket Office:
Day Games: 11:00 a.m. – 3:30 p.m. Night Games 5:00 p.m. – 9:30 p.m.
Left Field Ticket Office:
Day Games: 11:00 a.m. – 2:00 p.m. Night Games: 5:00 p.m. – 8:00 p.m.
Right Field Ticket Office:
Day Games: 11:00 a.m. – 2:00 p.m. Night Games: 5:00 p.m. – 8:00 p.m.
Non-Game Days Center Field Ticket Office Only:
M-F 10 a.m. – 4 p.m.,
Sat 10 a.m. – 2 p.m., closed Sunday
Over the phone at (888) 490-0383 or (480) 362-9467
(phone fee of $12.00 per transaction applies)
Salt River Fields has a limited number of wheelchairs, available to assist guests. If wheelchair service is needed to transport a guest to a seat location or back to one of the gates at the conclusion of the game, please notify a Salt River Fields Guest Relations Representative for assistance. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the gates.
Practice times are 9:00 am to 2:00 pm each day (subject to change). D-backs fans can park in the Desert Parking lot on the north side of the complex and Rockies fans can park in the Mountain Parking lot on the south side of the complex. The entire facility is open to fans to enjoy except for the primary stadium, which will only be open for games. There will not be a charge for parking on days where there are only workouts, but on all game days there will be a charge of $5.00 to park whether you are coming for workouts or the game. The Center Field Team Shop will also open for business beginning February 12th. The shop hours are from 10 a.m. until the end of the game.