Located in various sections throughout the stadium. These seats are used to accommodate individuals with disabilities or those who have a difficult time reaching their seats. These tickets may be purchased in advance by calling (480) 362-WINS or by stopping by the Salt River Fields box office during business hours and requesting accessible seating.
No alcoholic beverages may be brought through the gates of Salt River Fields. Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. No vertical identification cards will be accepted. Sale of alcohol at ballpark concession stands is not permitted after the seventh inning (this may be cut off earlier at the discretion of the facility). Throughout the game, guests may not be in possession of more than two alcoholic beverages at any time and are not to exceed 40 oz. Additionally, guests may not take any alcoholic beverages out of the ballpark, and alcohol consumption is prohibited in the parking lots.
Salt River Fields will be a CASHLESS facility for the 2021 Spring Training season. All concessions, retail points of sale and parking attendants will be cashless.
In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay.
Banners and signs are permitted, provided they are baseball related and in good taste, as determined by Salt River Fields management. They may not be hung or displayed on any part of the playing field or in any way that obstructs another guest’s view of the game, emergency exit signage or ballpark advertising. Signs must not be commercial in
nature nor utilize wood or metal material or other types of objects for support. Salt River Fields management reserves the right to remove any banner, sign, flag holder or anyone not complying may be subject to ejection.
Bike parking areas are conveniently located in four areas throughout the grounds of Salt River Fields:
No one is permitted to enter Salt River Fields with glass bottles, aluminum or metal cans. Guests in possession of these items inside the gates of Salt River Fields may be subject to ejection from the complex.
Handheld video cameras for personal use may be brought into the ballpark, provided game action is not recorded, as prohibited by Major League Baseball. Single frame photography is permitted at all times. Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with lens limited to 2.8 inches to 8 inches). Lighting at Salt River Fields is bright enough that flash photography is not necessary or allowed within the ballpark. Camera support pods are not permitted by guests in Salt River Fields. Please make sure you are courteous of those around you when taking pictures.
Luxury suites at Salt River Fields will only be sold to one group per day. The following steps are being taken to help prevent the spread of COVID-19:
Salt River Fields and Spectra Food Services want all fans to enjoy the ballgame and have a safe trip home; therefore, we encourage you to use our Designated Driver Program. Prior to the fourth inning of the ballgame, Guests who are able to produce a valid driver’s license and are at least 21 years of age are eligible to become “Designated Drivers” for the evening. In return for signing a pledge not to drink alcoholic beverages during the game and for accepting responsibility for driving other members of their group home, Designated Drivers will receive a free fountain soft drink during the game. Spectra Designated Driver signup locations will be available at the information kiosks located on the main concourse near section 210.
In the event of an emergency at Salt River Fields, please follow the directions from any Salt River Fields Representative, Public Address Announcer and Salt River Police Department and Fire Officers. If an emergency requires evacuation from the ballpark, directions will be given over the public-address system and the scoreboard.
The Salt River Fields staff is committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct. Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection. Any guest interfering with a ball in play will be subject to ejection from the ballpark. Guests using foul or abusive language or gestures including race, ethnicity, gender, religion, disability, age, sexual orientation or national origin directed at players, umpires or other baseball personnel or other fans may be ejected from the ballpark. In addition, any guest going on to the playing field will be ejected from the ballpark and may be subject to arrest and prosecution. Guests wearing obscene or indecent clothing and or body art will not be allowed entry into the ballpark. Guests appearing intoxicated will be denied entry or ejected from the ballpark. Any guest found throwing objects on the field or in the seating areas will be ejected. Salt River Fields cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.
Warning: Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ballpark and subject to possible arrest.
There are four designated gates at Salt River Fields. Their locations are as follows:
Everything is in play unless the ball goes into the dugout. Photographers’ areas are considered part of the dugout.
A ball hitting any part of the screen area supported by the poles down the left or right field lines is a home run.
A ball remaining behind or underneath the canvas is one base on a pitch and two bases on a throw by a fielder. Two bases are awarded on a batted ball otherwise in play. A fielder may make a catch while standing on the canvas.
Salt River Fields is committed to providing a safe environment for all of our Guests. We ask that if any guest is aware of any potentially unsafe situation to please notify the nearest Salt River Fields representative or stop by the Guest Relations Kiosk located behind section 210 and 218. Your eyes and ears can help to keep Salt River Fields a safe family environment.
Salt River Fields provides complimentary access to listening assist devices for guests who have a hearing impairment and would like to have the in-stadium PA feed amplified. To request one of these devices, guests should go the to 210 Information Kiosk.
Every child should be told to contact a Salt River Fields Representative should he or she become lost. A lost child will be taken to the Guest Relations Kiosk located behind section 210. Lost parents should follow the same procedure. Parents are encouraged to place ticket stubs in children’s pockets in case of separation.
Salt River Fields offers two Team Shop locations throughout the stadium (Right Field Concourse & Left Field Concourse) with full selections of Arizona Diamondbacks, Colorado Rockies and Salt River Fields merchandise. Unfortunately, only ticketed fans are able to purchase merchandise at these locations during games.
Unfortunately, due to increased COVID-19 prevention measures, National Anthem performances will not be performed live.
Guests interested in performing a taped National Anthem before a home spring training game at Salt River Fields should send a demo tape (audio or video) with a return address, phone number and email address to:
Salt River Fields
c/o National Anthem
7555 N. Pima Rd.
Scottsdale, AZ 85258
Or email: email@example.com
Due to the many requests, paging is not permitted except in cases that are deemed to be life-threatening emergencies by Salt River Fields. If you need paging, please contact the Guest Relations Kiosk located behind section 210 and 218. If you are not at Salt River Fields and need to contact a guest please call (480) 270-5000.
Respect for patriotism is very important to the Salt River Fields organization. The National Anthem will be played before the start of every game. All guests should face the flag, if possible, remove their caps and stand at attention.
Private parties, meetings, receptions or special-theme events may be booked at Salt River Fields throughout the year. Most areas of the ballpark are available for rental including the Pepsi Patio, Leinenkugel’s Sundeck, American Airlines Deck and concourse areas. For information, please call (480) 270-5000 or email firstname.lastname@example.org.
Hand-held radios and small televisions are welcome at Salt River Fields as long as they do not interfere with other guests’ enjoyment of the game. Please be considerate by using a low volume or earphones. Salt River Fields staff reserves the right to ask any guest to discontinue the use of such devices.
The right to postpone the playing of a game shall be vested in the home club. Once a game has started, the Crew Chief shall have sole right to determine whether the game shall be terminated because of bad weather or unfit playing conditions. Under the provisions of the Official Playing Rules, the Crew Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, the chief of the umpire crew must wait 30 minutes before calling the game. The umpire may continue the suspension of the game as long as he believes there is any chance to resume play, attempting at all times to complete the game.
We are unable to offer refunds or exchanges for a number of factors including, but not limited to: availability of seats, length of season and ticket account financial repercussions. We suggest utilizing Stub Hub in order to re-sell any tickets you are unable to use.
The following is a list of Salt River Fields restrictions:
Violators of these rules and any applicable laws may be refused admission or asked to leave the facility and could be subject to additional legal action
Salt River Fields will increase cleaning and sanitizing throughout the stadium, with more emphasis on high touch areas before, during and after each game with hospital grade disinfectants.
Hand sanitizer will be made available throughout the ballpark for all guests.
Spectators of baseball activities are presumed to have knowledge of and to assume the inherent risks of observing baseball activities. These assumed risks include, but are not limited to, (A) injuries which result from being struck by a baseball; baseball bat or fragments thereof; equipment or pieces thereof; or thrown, dropped or launched items or projectiles; and similar hazards; and (B) other hazards or distractions, including spectator conduct, and incidents or accidents associated with groups or crowds of people. Additional details provided in Ordinance number SRO-374-2011.
In accordance with the Americans with Disabilities Act (ADA) requirements, only service animals that area trained to assist you with tasks of daily living, and certified by the ADA, are welcome at Salt River Fields. Any individual who service animal does not meet this policy is subject to removal from Salt River Fields property. “Comfort Animals” are not considered service animals. Visitors in violation will be asked to leave.
Animals who provide personal protection, emotional support, companionship, and therapy are not considered service animals under the ADA requirements, and therefore will not be allowed access to Salt River Fields. We apologize for any inconvenience this may cause.
Children two and under who are sitting on the lap of an adult do not need a game ticket. Children who have reached their third birthday must have a valid game ticket to gain entrance to the ballpark and are permitted seating access only in their ticketed location.
The Batter’s Eye is the large green wall located in straight-away center field. It enables batters to clearly see pitched balls, free from any visual distractions that may be present in seating areas.
Use of cellular phones is permitted, providing their use does not interfere with another guest’s ability to enjoy the atmosphere of the ballpark. Salt River Fields reserve the right to ask any guest to discontinue use of a cell phone in or adjacent to any seating area.
The following limited concession food/drink options will be available:
Elevators are restricted to Leinenkugel’s Sundeck, American Airlines Deck, Pepsi Patio and Suite Level ticket holders only. Elevator access can be found down the first base side of the main concourse, behind section 211.
Elevators will only be operated by SRF Staff to limit possible exposure to COVID-19 and high touch areas.
Following the game, guests are asked to exit Salt River Fields through designated exits. During the games, guests are permitted to leave the ballpark and return through any of the four entrance gates. Please see the gate supervisor to have your hand and ticket stub stamped. When returning to the ballpark, guests must show their ticket stub and hand stamp, and should re-enter through a special pass-out gate at each of the entrance gates. When re-entering, all persons and bags are subject to search.
A First Aid Station is located behind section 211. Guests in need of adhesive bandages, etc., must visit the First Aid Stations to obtain these items in person. If medical attention is required, notify the nearest Salt River Fields Representative.
All four gates will be available for all games (unless otherwise designated). For all games, gates will open 1 hour (12 pm) prior to game time. These times are subject to change during day/night doubleheaders. If batting practice is not completed, gates will not open until batting practice activities are finished.
Unfortunately, due to increased COVID-19 prevention measures, group tickets will not be available this season. Single game tickest will be sold in pods of 2, 4 & 6 throughout the stadium and lawn area.
The Guest Relations Kiosks are located behind sections 210 and 218. This service center operates from the time the gates open until 15 minutes after the conclusion of the game. Guests may obtain information, offer suggestions, voice concerns and request assistance from Salt River Fields Guest Relations Representatives.
Salt River Fields is committed to creating a safe, comfortable and enjoyable ballpark experience. Our staff will proactively intervene to ensure the following:
Salt River Fields cannot be responsible for recovery, storage, safekeeping, preservation or return of any lost or found item. With that understanding, any item that has been lost or found during a game should be reported to the Guest Relations Kiosk located behind section 210. Found items are secured in storage after each game; therefore, if an item was lost at a previous game, it will not be obtainable without prior arrangements. Please call the Salt River Fields main hotline at (480) 270-5000 to report a lost item. Leave a detailed description of the item, the date and location it was lost, and your name and phone number. If your item was turned in, you will be called as soon as possible. Your name will
remain on file in case the item is turned in at a later time. Items are held for 30 days.
Lost or forgotten tickets will be replaced for a non-refundable $5 processing fee. In the event that the original tickets are used, the full-face value of the tickets will be charged. Stolen tickets will be replaced at no charge if a police report listing the exact seat location(s) and game date(s) is provided. If a police report is not provided or if the police report does not contain the exact game date(s) and seat location(s) of the stolen tickets, the Lost Ticket Policy will be in effect.
You must be the original purchaser of the tickets in order to have them reprinted.
Salt River Fields encourage all guests to use courtesy and restrict movement in the seating areas during play. When returning to your seats, please wait for a break in the action (between innings, between batters, pitching changes, etc.) before entering the aisles. We thank you for your cooperation.
Per Major League Baseball rules, only authorized personnel will be permitted on the field before, during or after a game. Any unauthorized person going onto the field will be removed from the ballpark and subject to arrest.
The American Airlines Deck and Leinenkugel’s Sundeck, located respectively down the first and third base lines, provide an outstanding view of the on-field action and a great place to socialize with your guests. With both fixed seats and a reserved standing room-only bar-style lounge area, fans have an assortment of options for enjoying the game. The Pepsi Patio offers fans what may be the most spectacular combination of baseball and beauty found across the Cactus League. Located above the main stadium press box, the Pepsi Patio provides 400 guests with a breathtaking view of the baseball complex and its surrounding landscape. With its festive social atmosphere and easily accessible concessions, it’s the perfect combination of convenience and style.
Programs will be available at each one of the four entrance gates throughout Salt River Fields. Enjoy reading information on Salt River Fields, the Salt River Pima-Maricopa Indian Community, Arizona Diamondbacks and Colorado Rockies.
Retain possession of your ticket. Should the ticketed game not progress to or beyond a point of play constituting a regulation game, your game ticket can be refunded. EXCHANGES WILL NOT BE ISSUED. Complimentary tickets may not be exchanged and are subject to the issuer’s discretion. There will be no refunds or exchanges for games cancelled after they have reached a point of play constituting a regulation game. Refunds for a game not reaching official designation are up to the discretion of the Salt River Fields Management.
During games, re-entering the ballpark will be handled on a case-by-case basis. It is suggested that guests not leave the ballpark unless absolutely necessary.
If guests wish to re-enter, they can exit & return through any of the four entrance gates. Please see the Gate Supervisor to have both your ticket stub and hand stamped. When returning to the ballpark, guests must show their ticket stub and hand stamp. Guests will be required to go through the same security procedures as when they originally entered the ballpark. All persons and bags are subject to search.
Salt River Fields is certified LEED Gold by the U.S. Green Building Council. Recycling will help keep Salt River Fields clean and green, please pitch in and here’s how. To make recycling convenient for baseball fans, recycling containers are located throughout the ballpark including concourses, concession areas, and restrooms as well as the parking lot areas.
All recyclable materials can be co-mingled, meaning they can all be placed in the same container and do not require sorting.
Remember to look for the recycling symbol on containers to ensure that recyclables are not going into trash cans and ultimately the Community’s waste stream. Salt River Fields recycles the following items:
Thank you for participating in the Salt River Fields recycling program and assisting with the Community’s continued commitment to foster environmental stewardship and waste reduction efforts.
For more information on the Salt River Pima Maricopa Indian Community’s Recycling Program please contact us by phone at (480) 362-7500, by email at EPNR@srpmic-nsn.gov or visit our website http://www.SaltRiverEnvironmental.org
All restrooms at Salt River Fields are available and are accessible to guests with disabilities. The following is a list of restrooms locations on the main concourse behind the corresponding section:
Due to enhanced security screening at the entrance gates for the 2019 spring training season, please allow extra time to clear security and enter the stadium. Additionally, due to safety concerns, working security K-9 teams will be visible throughout the game day and are not to be touched or antagonized.
Smoking is prohibited in Salt River Fields, including the use of all electric cigarettes and vaporizers of any sort. All seating areas are classified as non-smoking. Salt River Fields will NOT have any designated smoking areas inside or outside of the stadium.
Spectra Food Services proudly manages the food, beverage and merchandise sales at the Salt River Fields. For guest convenience, there are eight concession stands and over 25 portable cart outlets located throughout the stadium. Spectra is a member of the TEAM Coalition (Techniques for Effective Alcohol Management), which is an alliance organization made up of sports and entertainment facilities, concessionaires, stadium service providers, beer industry, broadcasters, governmental traffic safety experts and others committed to promoting responsible drinking and positive fan behavior at sports and entertainment facilities. All Spectra service employees are trained on TEAM service standards. Spectra staffs all of our concession stands with non-profit groups from the local community. These groups earn a percentage of the profits for their organization during all home games. In addition to Salt River Fields, Spectra also serves fans in several other cities throughout the country including Portland, Jacksonville, Norfolk, Albuquerque, Sacramento, Memphis, Des Moines, Fresno, Lubbock, Mesa, Omaha and Sioux Falls. Spectra offices at Salt River Fields can be reached by calling (480) 270-5149 or by mail at 7555 N. Pima Rd. Scottsdale, AZ 85258.
Salt River Fields has a limited number of wheelchairs, available to assist guests. If wheelchair service is needed to transport a guest to a seat location or back to one of the gates at the conclusion of the game, please notify a Salt River Fields Guest Relations Representative for assistance. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the gates.
Much of the gameday experience including seating, line queuing and high-traffic areas have been modified to support social distancing standards.
Social distancing will be promoted at concession stands, restrooms, entry gates and ticketing offices.
Numerous merchandise outlets are available throughout the ballpark. In addition to one portable stand located behind home plate on the main concourse, Salt River Fields offers two Team Shops, located at the D-backs (Left Field) and Rockies (Right Field) gates, respectively.
Team shops will not be open on non-game days.
Please note that all ballpark merchandise outlets are operated by Spectra.
All staff members who enter the stadium will go through a health screening, which includes a questionnaire and temperature check.
All staff members will be required to wear masks and gloves throughout their shift.
Staff members will be required to routinely wash their hands with soap and water as the preferred hygiene method, but when unavailable will use hand sanitizer.