EMPLOYMENT OPPORTUNITIES

Ticket Sales Representative

Seasonal Position

Definition: Under limited supervision from the Ticket Manager, the Ticket Sales Representative will provide excellent customer service while administering the sale and distribution of game tickets. This job class is treated as FLSA Non-Exempt.

Essential Functions: Essential functions may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Tasks: The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in-person and by phone at Salt River Fields at Talking Stick.

  • Balance cash receipts and tickets at the beginning and end of each shift.
  • Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
  • Be responsible for the sale and distribution of game tickets and balancing of cash receipts and credit card payments, according to established ticket office policies and procedures.
  • Maintain a high-level of customer service in a fast-paced game-day environment.
  • Be familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
  • Perform duties according to Ticket Office policies and procedures guide.
  • Miscellaneous: perform other job related duties as assigned by Ticket Office management.

Knowledge, Skills, Abilities and Other Characteristics:

  • Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community.
  • Knowledge of SRFTS and SRPMIC policies, procedures and ordinances.
  • Knowledge of counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Skill to receive payments by cash, check, and credit card.
  • Ability to demonstrate excellent customer service skills are required.
  • Ability to be a team player who works well with others.
  • Ability to work with minimal supervision.
  • Ability to lift and carry up to 10 pounds.

Qualifications:

  • Ideal candidate will have previous customer service, ticket office, and cash-handling experience.

Special Requirements:

  • May be required to work flexible hours including evenings, weekends and holidays.

Guest Services Agent

Seasonal Position

JOB DESCRIPTION

Definition: Under limited supervision from the Director of Operations, the Guest Services Agent will provide guests with the best guest experience possible. This job class is treated as FLSA Non-Exempt.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible. This beings with a positive initial impression of our facility. This impression is created by providing them with accurate event information, assisting them in finding their seats, and assisting with any issues. This position is expected to work cohesively with all employees in maintaining a superior level of guest experience.

Tasks: This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by a single incumbent.

  • Provide all guests a positive first impression by offering superior, individualized service.
  • Enthusiastically greet guests and direct them to their assigned seats.
  • Provide guests with accurate information about the event and facility.
  • Interact with guests to help provide a wonderful experience.
  • Keep aisles clear and make sure guests sit only in their ticketed area.
  • Respond to emergencies by involving the supervisor.
  • Deal with guest issues up to a level where intervention by a supervisor is required.
  • Other duties as assigned by management.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Demonstrated excellent customer service skills are required.
  • Must be a team player who works well with others.
  • Ability to work with minimal supervision.

Special Requirements:

  • Ability to work flexible hours including evenings, weekends, and holidays.
  • This position is outdoors and requires walking and standing for long periods of times, including in all weather conditions.
  • Ability to lift and carry 10 pounds.

Promotions Team Member

Seasonal Position

JOB DESCRIPTION

Definition: Salt River Fields is seeking part-time employees to promote the Arizona Diamondbacks and Colorado Rockies throughout Spring Training. Salt River Fields is searching for outgoing, highly energetic, and skilled Promotions Team Members for the 2018 season. This job class is treated as FLSA Non-Exempt.

Essential Functions:

Game-day duties include selling programs, assisting with the mascot, carrying out giveaways during the game, and providing excellent customer service.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Comfortable performing in front or large crowds.
  • Ability to stand and walk and/or run for extended periods of time.
  • A highly engaging, outgoing, and creative personality.

Fun Field Attendant

Seasonal Position

JOB DESCRIPTION

Definition: Salt River Fields is seeking energetic, outgoing, and kid-friendly part-time employees to work the Fun Field during the 2018 Spring Training season. This job class is treated as FLSA Non-Exempt.

Essential Functions:

Game-day duties include, set-up of the Fun Field, interaction with children on the Fun Field, and maintaining a safe and orderly environment.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Must feel comfortable working around children.
  • Ability to stand and walk for extended periods of time.
  • A highly engaging, outgoing, and creative personality.
 
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